Online Policy

Online policy and Shipping

All orders are shipped out via AUSPOST processed within 2-3 business days. Once processed you will receive a shipment confirmation and tracking number.

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Domestic Shipping

Standard Shipping
$10 AUD Delivered within 3 - 7 business days, depending on your location*
Express
$15 AUD Delivered within 1 - 3 business days, depending on your location*
*Please allow an additional two days for delivery to locations outside of metropolitan areas.

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International Shipping

$ 25 AUD
Delivery estimates and customs fees will vary from country to country. Please visit the Australia Post website for further details.

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Returns

Please purchase mindfully as So Familia Store does not accept change of mind refunds for in-store or online purchases.
If an items received are flawed and have not been stated upon purchase please contact us within 2 days of receiving.
Any issues or queries about a product please contact hello@sofamilia.com.au